Frequently Asked Questions

  • We offer nationwide delivery, business training, franchise consulting, wholesale retail, and custom carts. Everything is tailored to help you move forward to starting or growing your business with clarity and confidence.

  • Getting started is simple. Reach out through our contact form, call, text 865-221- 7859 or 267-289-1855 or email rmagwood@watericeexpressllc.com and cturner@watericeexpressllc.com

    We’ll walk you through the next steps and answer any questions along the way.

  • To maintain quality and logistics efficiency, we require a 6-bucket minimum to our state-local delivery locations and a 50-bucket minimum for long-distance nationwide shipments.

  • Our buckets are 2.5 gallons.

  • Our pricing varies depending on the state, flavors, and quantity. We can provide a detail pricing when you call or text our customer representatives.

  • We have several meeting locations in Pennsylvania (PA), Tennessee (TN), Virginia (VA), Kentucky (KY), North Carolina (NC), South Carolina (SC), Ohio (OH), Georgia (GA), Alabama (AL), Texas (TX), Michigan (MI), Upstate New York (NY), Massachusetts (MA), Connecticut (CT), Florida (FL), Illinois (IL), Indiana (IN), and Mississippi (MS). Some delivery locations are bi-weekly and monthly.

  • Due to the nature of the product (perishable frozen goods), ALL SALES ARE FINAL. NO REFUNDS.

    Exchanges or replacements may only be considered under the following verified circumstances:

    • Product arrives physically damaged due to transportation or handling prior to customer acceptance

    • Product arrives fully melted as a direct result of verified delivery failure or temperature-control failure caused by the carrier or company

    • Customer receives an incorrect flavor or incorrect order item that does not match the original invoice or approved order form

    Any approved exchange request must be reported within twenty-four (24) hours of delivery and must include clear photographic evidence of the issue, including packaging, labels, and product condition.

  • Premium water ice is a science; storage should always be between -2F and -4F. For the prefect serving consistency, we recommend serving 12F - 15F to achieve that signature smooth texture without melting.

  • Absolutely! We provide the blueprint for everyone - from families looking for extra income to serious investors building distribution networks. Our Frozen Fortune and Coolers to CEO eBooks are designed to provide the infrastructure you need to start scaling immediately.